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If you experience any problems with 3D models or you have any other questions, please look through the FAQs below and see whether the answers can help you with your problem. You can also help us assist you more efficiently – please give as much information about your problem as possible.

We are the developers of all 3D models presented on the site. We offer you only high quality content and at lower prices. We also provide first-class support for our customers.

Yes, we do. We provide money-back guarantee if a purchased 3D model has some errors and we cannot correct these errors or help with them. But for additional options we don’t make refund. Because it is custom order and immediately after payment we start working on this.

Our payment system supports credit cards. You can pay with Visa, MasterCard.
Please contact us if you have any problems with this.

You will receive a letter with an exclusive link to the product with a payment receipt. If for whatever reason you don’t receive your product, please check your junk folder and email address, if you still don’t have your product, contact us.
*Please pay your attention that we don’t provide any physical models. Our company deals only with computer files.Please contact us if you have any problems with this.

Sometimes email may go to junk/spam folders, please check these folders and if you don’t find our email immediately reach us through the contact page or write a letter on our e-mail and we will help you right away.

Please let us know and we will convert your model to any requested popular format for free. We can convert models to all these formats: 3Ds Max (*.max, all versions), Maya Binary (*.mb, all versions), Maya ACSII (*.ma), Cinema 4D (*.c4d, all versions), Lightwave 3D (*.lwo, all versions), Audtodesk FBX (*.fbx), Wavefront OBJ (*.obj), 3D Studio (*.3ds), AutoCAD (*.dxf, *.dwg), Rhinoceros 3D (*.3dm), Sketchup (*.skp), Stereolithography (*.stl), Element 3D AfterEffects CS3-CS6 (.aep), and others. We can also convert models to solid format IGES, but this is a paid service. The price is $50 and it will take a couple of business days.

Please contact us via this form.

If you have any problems with downloading, reach us immediately through the contact form or e-mail and we will help you right away.

Generally our models have these formats: 3DS (multiformat), Max 2008, Max 2008 V-ray, OBJ (multiformat), FBX (multiformat), LightWave 6.0, Maya 8.5, Cinema 4D.

We provide invoices on request. You can order via contact us.